FAQs

Frequently Asked Questions

What types of products does Nola Girl Luxury Vault carry?

We carry a curated selection of luxury-inspired products including designer-inspired handbags, jewelry, accessories, and more — all at accessible price points without compromising on style.

Are your products authentic designer items?

Our products are luxury-inspired pieces. We do not sell counterfeit or replica designer goods. All items are clearly described as luxury-inspired.

How long does shipping take?

Orders are processed within 1-3 business days. Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.

What is your return policy?

We accept returns within 5 days of delivery. Items must be unused and in their original packaging and tags. Please contact us to initiate a return.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package directly on the carrier's website.

Do you offer exchanges?

Yes! We offer exchanges within 14 days of delivery. Please reach out to our customer support team to get started.

How can I contact you?

You can reach us through our Contact page or by emailing us directly. We aim to respond to all inquiries within 24-48 business hours.